One of the most successful trainings was "Conflict and stress management in the face of economic crisis".

 

The economic crisis is not just financial but even more the psychological risk to the society. It‘s outcome usually are negative emotions, stress, conflicts, which is reflected not only in company’s intercommunication, but also in communication with customers. Declining wages, rising prices, the risk of dismissal ... All this only contributes to nowadays so widespread stress and tension.

In order to reduce the pace of contemporary life affected by tension and prepare for the forthcoming economic crisis, it is necessary to learn constructive solution of conflicts and manage stressful situations.

 

Programme of trainings:

 

Psychological stress management. Stress control:

• Recognition of stress: physiological and psychological response.
• How to overcome the negative impact of the provisions of stress.
• The meaning of self-confidence.
• Effective methods of psychological stress management.

 

Business communication in stress situations - how to manage your own behaviour and feelings:

• Influence of organization‘s culture on customer loyalty.
• Professional communication in stressful situations.

 

Customer service culture: problematic situations and their personal reactions to repression:

• Maintenance of customer loyalty in difficult situations.
• A constructive response to criticism and dissatisfaction.
• Difficult situations with customers: the practical tasks.

 

Practical management of conflicts and stressful situations:

• Effective behaviour in conflict situations, the main errors.
• Conflict resolution strategies and management steps.
• Stress control during the conflict.
• Setting of personal conflict resolution style.
• Main reasons of conflicts in the workplace and their practical solution.
• Difficult situations at job relations.